Money.net to Supply Content to Webhelp.com Consumer Portal

Monday April 17th, 3:40 PM Eastern Time

TORONTO, April 17 /PRNewswire/ -- Webhelp.com, an industry leader in the delivery of real-time, human assistance on the Web, and Money.net (http://www.money.net), the one stop financial services and information destination that provides free real-time, streaming stock quotes, today announced an agreement that will give Money.net users instant access to human-based sales support and site navigation assistance delivered through real-time text chat. As part of the agreement, Money.net will supply leading edge content on the "Finance & Money" channel on Webhelp.com's consumer portal (http://www.webhelp.com).

Webhelp.com will offer Money.net visitors access to human-assisted support as they navigate the site and explore opportunities to purchase any of Money.net's financial services. Users will engage in text-based chat with a Money.net Support Professional who will help direct users to the desired information and, if requested, guide them through their online purchase.

Under the agreement, Webhelp.com will supply Money.net with its Webhelp Direct service -- a private-branded, turn-key customer support solution that includes the management, staffing, training and technology required to allow Money.net users to receive real-time, human assistance online -- 24 hours a day, seven days a week.

The service will assist users with navigation throughout the site and provide customer support for all the personal finance services offered through Money.net including stock trading from TD Waterhouse; insurance purchases from InsWeb; comparison shopping and secure auto, home, and personal loans or credit card acquisition from Creditland; online financial planning from Direct Advice; and online bill payment through Paytrust.

"Money.net aims to offer its users, who value their time enormously, the highest quality of all services, including customer service. Webhelp.com can deliver that assistance as soon as users need it," said Money.net CEO Harold Van Arnem. "Webhelp.com delivers a powerful customer service solution for the dot-com world and they have demonstrated outstanding capabilities in providing human-based online assistance through their consumer portal and existing clients such as Microsoft's MSN. Now, Webhelp.com will enable us to provide our users with what we believe to be the best and most responsive online support available anywhere."

"Money.net's selection of Webhelp.com confirms the value of real-time, human-assisted customer support in the online financial services space," said Kerry Adler, President and CEO of Webhelp.com. "Money.net is widely recognized as one of the best and most comprehensive investment and personal finance sites on the Web. We are proud to enhance the customer support capabilities of such an highly regarded site and provide visitors to our portal site with leading-edge money and finance content provided by Money.net."

About Webhelp.com
Webhelp.com is an industry leader in humanizing the Web, offering innovative business-to-business and business-to-consumer services. Its Webhelp Direct(TM) business services enable Web-based organizations to provide high quality e-commerce sales and customer support by offering real-time, private-branded, on-line human assistance. Its consumer portal at http://www.webhelp.com is the world's most widely used human-assisted, real-time Internet search service. Webhelp.com is privately held and has more than 600 Web Wizards to assist Internet consumers. Headquartered in Toronto, Canada, the company has additional offices in Minneapolis, Minnesota; Atlanta, Georgia; Omaha, Nebraska; Phoenix, Arizona; Seattle, Washington and New York, New York. For more information about Webhelp.com's services, visit http://www.webhelp.com .

About Money.net
Money.net launched in October 1999, as the only online news and information service to provide a true streaming real-time portfolio tracker for free. The site's services are designed to provide users with the tools that will assist them in making better financial decisions. In addition to the introduction of brokerage services, Money.net's product offering includes access to insurance, loans, credit cards, financial planning and bill payment. In the April 2000 edition of PC World Magazine, Money.net's real-time portfolio tracker was rated "Best of the Web" (see April 2000 PC World, pg. 108) Headquartered in New York City, Money.net is privately held. For more information about Money.net, visit http://www.money.net .